Enterprise Telecom Solutions

About Us

Who We Are

 Enterprise Telecom Solutions is an independent agent organization, trained and authorized to sell world-class business communications services from multiple telecommunications carriers.


Our experience, provides access to continuous best-in-class sales support and educational training in key services, including POTS Line Consolidation, Dedicated Internet Access, IP/VPN, MPLS, VOIP, Long Distance, Data Connectivity and Local Services.  In addition to a broad knowledge base, we provide a personalized level of service that is often missing in these days of automated customer service and online ordering. We strive to get to know you and your business; this enables us to tailor solutions to your exact requirements. We offer customization at its very best!


When your company is in need of telecommunications services you have two choices.  One, contact a carrier or multiple carriers directly, assuming you can actually find someone to talk to, or simply contact Enterprise Telecom Solutions with access to more than 30 carriers. 


In conclusion, Enterprise Telecom Solutions provides

  • Access to multiple carriers at one time
  • The knowledge to navigate each carrier for quotes, contracts and support in a timely manner 
  • Greater attention from carriers due to our dedicated support, industry reputation and the ability of our staff to directly assist carriers in troubleshooting
  • Total outsourcing of vendor management so you can focus on your business
  • Expertise in all telecommunications services, from analog to digital

What Sets Us Apart

 When you go direct to a carrier's sales representative, you lose impartiality

  • Ultimately, they are only familiar with a handful of products
  • Your company could be one of hundreds "revenue managed" by a single carrier sales representative, who is only compensated by growing revenue 
  • Today's solutions are whatever the carrier is pushing at the time, as opposed to what may be the best products for your business
  • Carrier-specific product bundles may force you to purchase add-on features you don't need
  • Employee turnover and disappearing post-sale support are common with carriers

When you go directly to multiple carrier's at once, you lose continuity and competitiveness

  • Different sales processes for similar services
  • Carrier-specific product names cause confusion
  • Carriers always start with the highest prices and only provide discounts and promotions to compete with other carriers - you rarely get their best offer, if ever
  • Varied time frames for contracts, installation, repair, etc. per carrier
  • Service is second to achieving sales quota targets


Why Choose ETS

When you work with Enterprise Telecom Solutions, you gain impartiality

  • Because we are carrier neutral, we tailer solutions, which may include multiple carriers, instead of one product fits all thinking
  • We design solutions to minimize expenses while providing maximum service
  • Know your options, sometimes the simpler solution is the best solution
  • We are experts at securing the most reliable, best possible service on a case-by-case basis, and deliver ongoing support
  • All of our sales people average 14 years of carrier-agent sales experience 

When you work with Enterprise Telecom Solutions, you gain continuity and competitiveness

  • All carrier quotes and contracts are delivered from one source
  • We deliver faster, more efficient quotes than any carrier direct representative can, and  services presented for your consideration will be an "apples-to-apples" comparison
  • Because carriers know we provide detailed cost-benefit analysis, we often receive pricing for clients that direct carrier representatives cannot access themselves
  • We provide permanent pre-sale and post-sale support
  • We have a reliable, empowered staff with carrier service and management experience to provide solutions, not to fill quotas 

Services

Data

Data Services are telecommunication products that are provided by a Local Exchange Carrier (LEC), a Competitive Local Exchange Carrier (CLEC), or a Long Distance Company.  These types of services are primarily designed to connect multiple company sites so that they all look like one network.  Internet Access also falls into this category because of the Internet's increasing use as a data transport through VPNs and SD-WAN.


Leased Lines - connect multiple locations, that are geographically separated, and consolidate them into a common backbone network.  Digital Wide Area Network (WAN) connections can be point-to-point T-1s/DS3s, multiplexed 56K lines, or optical circuits like OPT-E-MAN, OPT-E-WAN, GIG-A-MAN or Switched Ethernet.  


Digital Subscriber Line (DSL) - is a high speed Internet Access connection that is delivered on a Business Access Line (POTS) by a technology called line sharing.  The DSL service does not effect the voice use of the POTS line.  The bandwidth of a DSL line is contingent on the quality of the POTS line and the distance from the DSL Central Office or DSL remote repeater.  A DSL line comes with either a static or dynamic IP Address.


Dedicated Internet Access (DIA) - is a permanent connection between a company's LAN environment and the Internet.  These connections are usually provided on a T-1, DS3 or similar high speed circuit.  The bandwidth provided by these products is guaranteed at all times.  The circuit can be provided with a managed router so that the carrier can closely monitor the performance of the circuit.  Ethernet based DIA is also available, but is very difficult to provision.  The timeframes to install Ethernet based DIA can easily be in excess of six months.


Virtual Private Network (VPN) - A VPN is a private network that uses a public network such as the Internet to connect users or remote sites together in a secure manner.  Instead of using a dedicated connection, such as leased-line direct circuits, the VPN option uses tunnels routed over the Internet from the company’s private network to another location on the company's network.  This approach uses a business’s existing connection to the Internet and requires IP Security (IPSec)-compliant VPN gateway equipment at the enterprise locations.  While relatively secure, VPNs are subject to latency and security issues inherent in using the public Internet as a transport device for private data.


 

Voice

Voice Services are telecommunication products that are provided by a Local Exchange Carrier (LEC), a Competitive Local Exchange Carrier (CLEC), or an Internet Service Provider (ISP).  These types of services can range from simple dial tone like POTS lines or sophisticated services like VoIP that dynamically allocates voice services and Internet Access over the same line. 

 

Business Access Lines (POTS) - provide basic dial tone to analog telephones or simple telephone Key Systems.  These lines are sometimes refered to as POTS (Plain Old Telephone Service) lines.  A single, local telephone number is assigned to the line and the ability to make local calls and receive calls is inherent with the service.  


Centrex Lines - provide basic dial tone to analog telephones with the addition of a set of features that mimic the features inherent in a phone system.  Such common Centrex features include intercom calling from one Centrex line to another, call transfer in and out of the Centrex service, call forwarding, call pick-up, speed dialing and call hold.  


Trunk Lines - are specifically designed to provide a phone system, such as Key Systems or PBXs, with with the ability to make and receive calls.  These differ from Business Access Lines because a trunk usually has the ability to terminate many numbers per trunk instead of one.  The numbers carried by a trunk are refered to as Direct Inward Dial (DID) numbers.    Digital trunks are carried by a T-1 and are the equivalent of 24 analog trunks. 


Primary Rate Interface (PRI) - is a specialized digital trunk used with phone systems.  It provides 23 B-Channels, or trunks, and 1 D-Channel used for signalling.  It is delivered on a T-1.  The 23 B-Channels provide both inbound and outbound connectivity to the phone system for call completion.  The 23 B-Channels do not have their own local telephone numbers assigned to them.  Instead, they only act as a trunk group for DID numbers.  


VoIP -  Voice over Internet Protocol (VoIP) services use existing Internet Access, by which subscribers place and receive telephone calls in much the same manner as they would via the public switched telephone network (PSTN). Full-service VoIP phone companies provide inbound and outbound service with direct inbound dialing.   Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are migrating from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.  


Conference Calling - can be either Reservationless or Operator-Assisted.  Reservationless conference calling, also known as on-demand or unattended conferencing, is designed for impromptu or scheduled calls of less than 100 participants.  Operator-Assisted Conferencing provides the concierge service and assurance you need for high-profile event calls and other complex or large conference calls.   

PCI DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards.   The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is performed annually, either by an external Qualified Security Assessor (QSA) or by a firm specific Internal Security Assessor that creates a Report on Compliance for organizations handling large volumes of transactions, or by Self-Assessment Questionnaire (SAQ) for companies handling smaller volumes. 


The PCI DSS is a set of 12 requirements (and hundreds of sub-requirements) that all merchants that accept credit cards must comply with. Unfortunately, without the proper resources, experience or time, achieving PCI compliance on your own is not a simple task.


NuArx’s SecurePCI® solution protects your business from the crippling financial effects of credit card theft while reducing the risk of a data breach in the first place. SecurePCI delivers $100K of data breach protection, easy-to-use tools, training and the support you need to make PCI DSS compliance simpler.  NuArx can also complete the PCI DSS paperwork for the business owner – a first in the industry.   

Contact Us

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Enterprise Telecom Solutions

8426 E. Shea Blvd., Scottsdale, AZ 85260

(800)659-7461